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Meet the Chair

Last updated on Wednesday, March 13, 2024

Inclusive Promise Group Chair Sophie Elwell Ward Manager – Ward 18 Tell us about yourself: I qualified as a Nurse 18 years ago; it is one of my proudest achievements. I have worked in Acute medicine, ITU and A&E, the community, Oncology, and I now manage an ENT & Surgical Ward here...

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Tag:   chair (5)     Inclusive (6)     promise (9)     promise groups (7)     Patient Experience Strategy (29)     Ward 18 (2)     Ward (1)     Ward Manager (1)     cancer (26)    

WUTH Videos

Last updated on Monday, June 24, 2024

WUTH Videos These are short informative films made by WUTH Patient Experience Strategy. These films help patients, carers and their families get ready for their hospital stay or medical procedure. We make these films for a few important reasons: To ease worries: Hospitals can be scary and unf...

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Tag:   endoscopy (6)     SEAL (5)     surgery (9)     surgical (4)     videos (4)     discharge (9)     safe discharge (2)     discharge hospitality centre (1)     DHC (1)     Lounge (1)     FFT (4)     transport (20)     medication (4)     Haematology (4)     haemodialysis (4)     home care (9)     home therapy (3)     home haemodialysis (2)     Nurse (1)     Specialist nurse (1)     support (27)     food (7)     observations (1)     leadership (2)     patient stories (3)     Patient Experience Strategy (29)     social media (5)     PIFU (2)     BSL (4)     outpatients (5)     follow up (3)     patient information (3)     Patient initiated follow up (2)    

Friends and Family Test Cards

Last updated on Thursday, March 14, 2024

  What is an FFT card? WUTH asks our patients to fill out a Friends and Family Test (FFT) card. This short survey helps the hospital improve care. On the card, you answer one main question: Overall, how was your experience of our service? Demographic Questions The card also asks some questio...

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Tag:   FFT (4)     Friends and family test (3)     feedback (28)     demographic question (1)     Patient Experience Strategy (29)     experience (9)     patients (5)    

Transparent Face Masks

Last updated on Wednesday, March 13, 2024

Transparent Face Masks The Patient Experience Strategy Inclusive Promise group has a dedicated task and finish group for Deaf Awareness. Their goal is to enhance communication for Deaf and hard of hearing patients, and we have made significant progress in achieving this objective. One of the ke...

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Tag:   deafness (5)     deaf (6)     Deaf (2)     face (3)     face masks (1)     mask (1)     Seethrough (1)     IPC (2)     Inclusive (6)     Deaf awareness (2)     Communication (5)     Patient Experience Strategy (29)    

Needle Phobia

Last updated on Tuesday, April 9, 2024

Needle Phobia Video Do you have a fear of needles?  The Patient Experience Strategy have responded to Wirral Mencap's feedback and created a video to help reduce anxiety. Watch the video here. Read the Needle Phobia Leaflet here In response to feedback from our patients, we have created a...

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Tag:   needle (2)     needle phobia (1)     clinical skills (1)     Patient Experience Strategy (29)     patient experience (3)     videos (4)     Mencap (2)     video (8)     film (2)     orientation film (3)     lealfet (1)     phobia (1)     fear (1)     injection (1)     blood (14)     phlebotomy (2)     clinical (8)     wirral (8)     learning disabilities (5)     learning disability (3)     information (9)     general information (4)     blood test (1)    

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