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Wirral University Hospital NHS Foundation Trust


The Family Support Team was introduced at the start of the COVID-19 pandemic to enable families to stay in touch with loved ones and receive updates about their progress while visiting was restricted. As we have recently opened visiting to our wards, the Family Support Team and hub will close from Friday 27th May 2022. Any messages or emails after this time will not be acted upon.

Thank you for all of the good wishes and appreciation the Family Support Team has received throughout, it really has been appreciated by all of the staff who have worked there over the past two years.

If  for any reason you are not able to visit your loved one we can arrange a ‘virtual’ visit using an iPhone or an iPad which can be arranged by the ward.

For further enquiries contact the Patient Experience Team at wuth.patientexperience@nhs.net


From May 3rd 2022, Wirral University Teaching Hospital opened up the hospital for visiting on all wards. It is essential that we protect our community and patients therefore some wards may need to be restricted to visiting intermittently due to infection risks, we apologise for any inconvenience this may cause.

If you are feeling unwell or are experiencing any COVID-19 symptoms do not attend the hospital.

If you are experiencing symptoms of Norovirus, such as diarrhoea or vomiting, please do not visit the hospital.

All visitors will be required to wear a fluid repellent (surgical) face mask upon entry to the hospital, which will be made available upon arrival. If visitors display any symptoms of coronavirus they will be asked to leave. To prevent the spread of COVID-19, please use the hand sanitiser provided.

To prevent the spread of Norovirus, if visiting a ward please ensure you wash hands with soap and water when entering or leaving the ward, as hand sanitiser is not effective against Norovirus.

Patients can have two visitors of their choice at the same time if they prefer. Visits are for one hour unless under exceptional circumstances or at the Ward Manager’s discretion.

Please contact the ward as to the times of visiting as this may vary from ward to ward  unless for purposes of assisting loved ones with feeding or other therapeutic reasons such as supporting with therapies. All ward visiting will finish at 7pm unless there are mitigating circumstances and/or  the nurse in charge has agreed to this. All visits must be booked via the ward.

In order to maintain safety we are asking visitors to adhere to the following:

All visits must be booked via the ward 24 hours in advance.

  • Lateral flow testing prior to the visit would be appreciated to maintain safety of your loved one and that of other patients and staff.
  • Visitors must follow social distancing markings on the corridor when waiting to enter the ward.
  • All visitors must use hand sanitiser and wear the surgical face mask provided at all times.
  • Visitors must sit on the chairs provided in the position they are placed within the bay to maintain social distancing.
  • Visitors must stay in the bay/side room at all times unless entering or leaving the ward.
  • Visitors must not use the kitchen, toilet or bathroom on the ward.
  • Visitors must not eat or drink whilst with the patient.
  • Visiting times are non-negotiable.
  • No children permitted in the main hospital unless for compassionate visiting.


From 20.06.22.

Visiting for Adult Patients  including the Gynaecology Ward

  • All patients can have up to two visitors per day and at the same time if they prefer.
  • The visiting session is for one hour per day.
  • Visiting will be from 13.30hrs to 19:00hrs unless supporting nutrition and hydration or therapies when the visit can take place at any time or at the discretion of the Ward Manager.
  • Visiting sessions must be booked to avoid crowding and in order to be fair to all patients.
  • Visits can be booked at any time between the hours of 09:00 to 13:00hrs.
  • Surgical face masks must be worn when visiting all wards and Clinical areas including the Emergency Department and Outpatients departments.
  • Surgical face masks must be worn when visiting wards 24,25, 30, 31,33.
  • Visitors will be asked to be mindful of social distancing as much as possible and may be asked to leave if an area is overcrowded.

Additional Documents

Arranged Visit , Modified: 09/08/2022 3:44PM | Download: Arranged Visit
Clatterbridge Site Car Park, Modified: 21/12/2021 11:54AM | Download: Clatterbridge Site Car Park