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Consent

Last updated on Thursday, July 11, 2024

To enhance our consent process and ensure compliance with national standards for obtaining patient consent, as well as to support patient decision-making regarding their treatment, several departments at Wirral University Teaching Hospital are implementing a new digital consent application develo...

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British Sign Language

Last updated on Wednesday, March 13, 2024

Within the Patient Experience Strategy, there exists a dedicated Deaf Awareness initiative overseen by the Inclusive Promise Group. The chair of the Deaf Awareness group is Tony Probbing. During Deaf Awareness Week, we collaborated with the Merseyside Society for Deaf People (MSDP) to offer inva...

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Tag:   BSL (4)     deafness (5)     deaf (6)     hearing (14)     hearing loss (9)     hearing assistance (3)     hearing aid (8)     british sign language (2)     MSDP (1)     Inclusive (6)     inclusion (3)     Patient Experience Strategy (29)     videos (4)    

Needle Phobia

Last updated on Tuesday, April 9, 2024

Needle Phobia Video Do you have a fear of needles?  The Patient Experience Strategy have responded to Wirral Mencap's feedback and created a video to help reduce anxiety. Watch the video here. Read the Needle Phobia Leaflet here In response to feedback from our patients, we have created a...

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Tag:   needle (2)     needle phobia (1)     clinical skills (1)     Patient Experience Strategy (29)     patient experience (3)     videos (4)     Mencap (2)     video (8)     film (2)     orientation film (3)     lealfet (1)     phobia (1)     fear (1)     injection (1)     blood (14)     phlebotomy (2)     clinical (8)     wirral (7)     learning disabilities (5)     learning disability (3)     information (10)     general information (4)     blood test (1)    

Formal Complaints

Last updated on Sunday, March 17, 2024

How to log a formal complaint Email: wuth.patientexperience@nhs.net  Call: 0800 432 0251 Normal office hours are Monday to Friday, from 9am to 4:30pm. We aim to respond to enquires within three working days.   Have you raised a complaint? Fill out this survey to let us know your feedback.   

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Tag:   complaint (3)     complain (2)     feedback (27)     negative (1)     survey (10)     Formal complaint (1)     PALS (2)     concern (5)     raise concern (1)     experience (10)