Results for: "patient account service rep education requirement"
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Transparent Face Masks
Last updated on Wednesday, March 13, 2024
Transparent Face Masks The Patient Experience Strategy Inclusive Promise group has a dedicated task and finish group for Deaf Awareness. Their goal is to enhance communication for Deaf and hard of hearing patients, and we have made significant progress in achieving this objective. One of the ke...
read moreMeet the Chair
Last updated on Wednesday, March 13, 2024
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Needle Phobia
Last updated on Tuesday, April 9, 2024
Needle Phobia Video Do you have a fear of needles? The Patient Experience Strategy have responded to Wirral Mencap's feedback and created a video to help reduce anxiety. Watch the video here. Read the Needle Phobia Leaflet here In response to feedback from our patients, we have created a...
read moreBritish Sign Language
Last updated on Wednesday, March 13, 2024
Within the Patient Experience Strategy, there exists a dedicated Deaf Awareness initiative overseen by the Inclusive Promise Group. The chair of the Deaf Awareness group is Tony Probbing. During Deaf Awareness Week, we collaborated with the Merseyside Society for Deaf People (MSDP) to offer inva...
read moreStakeholders
Last updated on Thursday, March 28, 2024
Stakeholder Collaboration By working closely with these stakeholders, we ensure that our initiatives are well-informed, inclusive, and responsive to the needs of our community. The Patient Experience Strategy is a collaborative effort involving a diverse range of stakeholders, including: Hos...
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