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Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (27)     Surveys (3)     kiosks (1)     FFT (5)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (26)     Patient Experience Strategy (29)    

What happens at the clinic

Last updated on Wednesday, April 18, 2018

The Wirral TB Service is led by the Senior TB specialist nurse Lesley Brogelli. The TB service work closely with the Respiratory Consultants and we specialise in caring and treating people with TB and preventing its spread. Our service is used by children and adults on the Wirral with suspected o...

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Tag:   TB (5)     Tuberculosis (5)     chest (5)     cough (3)     clinic (22)     immunosuppressive (1)     Immunocompromised (1)     BCG (1)     vaccination (1)    

Friends and Family Test Cards

Last updated on Thursday, March 14, 2024

  What is an FFT card? WUTH asks our patients to fill out a Friends and Family Test (FFT) card. This short survey helps the hospital improve care. On the card, you answer one main question: Overall, how was your experience of our service? Demographic Questions The card also asks some questio...

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Tag:   FFT (5)     Friends and family test (3)     feedback (27)     demographic question (1)     Patient Experience Strategy (29)     experience (10)     patients (5)    

e-ILS (Immediate Life Support)

Last updated on Wednesday, June 24, 2026

e-ILS is a blended learning course developed by Resuscitation Council UK, focusing on recognising and managing deteriorating patients and cardiac arrest using a structured approach. Course Structure Half-day e-learning - Candidates must complete all pre-course e-learning and review the course...

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Tag:   first responders (1)     life support (3)     ILS (1)     CPR (2)     defibrillation (1)     re-certification (1)    

Maternity team highlights the harmful effects of drinking in pregnancy

Last updated on Wednesday, October 15, 2025

Staff from the maternity team at Wirral University Teaching Hospital (WUTH) are calling attention to the serious risks of alcohol consumption during pregnancy and its impact on unborn babies. Partnering with Wirral Council’s Public Health department, the team engaged with expectant parents in th...

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Supporting Children’s Mental Health Week with the launch of a new text messaging service for young people

Last updated on Wednesday, February 3, 2021

To mark #ChildrensMentalHealthWeek and to support young people to manage their mental wellbeing, the 0-19 Health and Wellbeing Service in Wirral is proud to launch ChatHealth, a new text messaging service for 11-19 year olds.   Young people across Wirral will be able to find confidential advice...

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Tag:   Supporting Children’s Mental Health Week with the launch of a new text messaging service for young people (1)    

Ward Folders

Last updated on Monday, June 3, 2024

Introducing Ward Folders: Keeping Patients Informed and Empowered At Wirral University Teaching Hospital, we believe in putting patients first. That's why we've launched the Ward Folders project – an initiative designed to make your hospital stay as comfortable and informative as possible. W...

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Tag:   Ward Folders (3)     folder (1)     patient (17)     patient information (3)     ward (10)     wards (4)     safe (8)     medication (4)     flipbook (2)     phase 1 (1)     feedback (27)     discharge (10)     support (27)     leaving (1)     meal (4)     visiting (5)     wifi (1)     staff (9)     care (26)     routines (2)     hand hygeine (1)     hydrated (1)     falls (2)     prevention (2)     well (2)    

Support for Carers

Last updated on Monday, September 22, 2025

The Trust values the importance of carers of people with dementia. We acknowledge that carers know their loved ones best and should be listened to. There is a carers pack which informs you of what to expect in the hospital signposting for support for carers and person with dementia. Included in t...

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Tag:   carers (7)     support (27)     advice (8)     back up (1)     dementia (4)     mind (3)     forget (3)     signposting (1)    

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