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Friends and Family Test
Last updated on Thursday, June 21, 2018
To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detracto...
read moreThe NHS Friends and Family Test
Last updated on Sunday, June 24, 2018
We want to make sure that you have the best possible experience of care with us. So it’s extremely important that you let us know how well we're performing. The NHS Friends and Family Test is an easy-to-understand question that we are asking our patients. Why is the NHS Friends and Family Test i...
read moreFriends and Family Test Cards
Last updated on Thursday, March 14, 2024
What is an FFT card? WUTH asks our patients to fill out a Friends and Family Test (FFT) card. This short survey helps the hospital improve care. On the card, you answer one main question: Overall, how was your experience of our service? Demographic Questions The card also asks some questio...
read moreCan I bring a friend to the PR class with me?
Last updated on Saturday, February 24, 2018
You are welcome to bring a family member or friend along to the sessions. They will not be able to take part in the exercise session but are more than welcome to listen to the education talks.
read moreInformation for Family, Carers and Visitors
Last updated on Wednesday, December 10, 2025
Information for Family, Carers and Visitors Your encouragement makes a real difference. You can help by: Bringing comfortable day clothes and supportive footwear Bringing glasses, hearing aids or dentures to help independence Encouraging your loved one to sit up, get dressed and move safely...
read moreCommunity fundraising mum gives back to Children’s Ward that cared for her family
Last updated on Tuesday, February 17, 2026
A Wirral mum whose children both needed neonatal care at Wirral University Teaching Hospital is giving back to the Children’s Ward that supported her family during some of the most challenging moments of her life. Kirsty Lewis, 36, from Wallasey, is a Women’s Health and Fitness Coach at Snap Fit...
read moreResults of the Friends and Family Test Cards
Last updated on Tuesday, March 12, 2024
What is Friends and Family Test (FFT)? The FFT is a quick anonymous survey that allows patients to give feedback on NHS services they have received. It asks "Overall, how was your experience of our service?" with responses ranging from very good to very poor. Patients can also leave comments exp...
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