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Patient Experience Strategy Promise Groups
Last updated on Thursday, March 14, 2024
Our Promise Groups At the heart of the Patient Experience Strategy are five "Promise Groups": Welcome "Being made to feel at ease and reassured" Inclusive "Listening to me and respecting me as an individual" Safe "Feeling safe and having trust in the staff" Care "Designing my care with m...
read morePatient Messages
Last updated on Tuesday, March 14, 2023
This form is only for contacting inpatients at Arrowe Park or Clatterbridge Hospitals. Your message will be received by our Patient Relations Team staff, who will print it out and hand deliver it to the patient. Please note that we cannot guarantee any times for delivery of the message and we reg...
read morePatient Portal
Last updated on Friday, August 16, 2024
Getting Started with the Portal How do patients access the patient portal? Patients will receive invitations to join the Portal upon activity within their electronic patient records, which usually is an upcoming appointment, provided they have a registered mobile phone number. Registration...
read morePatient Initiated Follow Up (PIFU)
Last updated on Monday, June 24, 2024
Patient Initiated Follow Up (PIFU) Enhancing Patient Experience with BSL Interpreting Welcome to the first-ever BSL video - Patient Initiated Follow Up (PIFU) from Wirral University Teaching Hospital (WUTH)! We are excited to introduce this new initiative designed to improve patient experienc...
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