Results for: "what systems are used by the service to record/document complaints and outcomes of complaints"
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Feedback, Compliments, Concerns and Complaints
Last updated on Tuesday, March 14, 2023
Patient Experience All feedback from our patients is useful to us. We want to continue to improve our services, and so knowing what you think of WUTH is really important to us. Maybe you’ve experienced really fantastic care or have some thoughts on how we might improve. The Patient Experience T...
read moreFeedback and Complaints
Last updated on Tuesday, July 16, 2024
Feedback Mechanism: Feedback on the Publication Scheme can be provided through our About Us page. Complaint Procedure: Complaints about the Publication Scheme or the information provided can be directed to our Information Governance Office at wih-tr.accesstoinformationoffice@nhs.net.
read moreFormal Complaints
Last updated on Sunday, March 17, 2024
How to log a formal complaint Email: wuth.patientexperience@nhs.net Call: 0800 432 0251 Normal office hours are Monday to Friday, from 9am to 4:30pm. We aim to respond to enquires within three working days. Have you raised a complaint? Fill out this survey to let us know your feedback.
read moreResults of the Friends and Family Test Cards
Last updated on Tuesday, March 12, 2024
What is Friends and Family Test (FFT)? The FFT is a quick anonymous survey that allows patients to give feedback on NHS services they have received. It asks "Overall, how was your experience of our service?" with responses ranging from very good to very poor. Patients can also leave comments exp...
read moreOutstanding Outcomes In WUTHs Maternity Services
Last updated on Tuesday, April 16, 2024
Wirral University Teaching Hospital (WUTH) has achieved significant milestones in its commitment to safe and high-quality maternity services. A new report highlights the positive outcomes of the Maternity Incentive Scheme (MIS) and the progress made by WUTH’s maternity services at Wirral Women...
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