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Friends and Family Test
Last updated on Thursday, June 21, 2018
To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detracto...
read moreSafeguarding
Last updated on Tuesday, July 21, 2026
What is safeguarding? Safeguarding means helping to keep people safe from harm, abuse, neglect, or exploitation. At Wirral University Teaching Hospital NHS Foundation Trust, we want everyone who uses our services to feel safe, respected, and supported. We work with patients, families, carers, a...
read moreResearch Nurse shares sepsis survival story and urges awareness of symptoms
Last updated on Friday, September 11, 2026
A Research Nurse at Wirral University Teaching Hospital (WUTH) has shared her personal experience of surviving sepsis, praising the Intensive Care team who saved her life and urging the public to recognise the warning signs. Deb Whyte, who was a student nurse at the time, didn’t realise how seri...
read moreWhy do people feel chronic / persistent pain? (long term pain)
Last updated on Wednesday, January 8, 2025
We know that many patients who come to the Wirral Chronic Pain Service have been experiencing pain for longer than 3 months. We are also aware that many patients have had long journeys before being referred to this service, being sent for lots of medical investigations, which might still be on...
read morePain management programme
Last updated on Monday, June 2, 2025
What does the pain management programme involve? Our group pain management program takes place over several weeks, with patients expected to attend on two days a week. The programme includes input from different members of our team, including physiotherapy, psychology, occupational therapy and ph...
read moreAbout Diabetic Retinopathy
Last updated on Tuesday, May 20, 2025
Untreated diabetic retinopathy is one of the most common causes of sight loss. When the condition is caught early, treatment is effective at reducing or preventing damage to your sight. Diabetic retinopathy occurs when diabetes affects small blood vessels, damaging the part of the eye called...
read moreResults of the Friends and Family Test Cards
Last updated on Tuesday, March 12, 2024
What is Friends and Family Test (FFT)? The FFT is a quick anonymous survey that allows patients to give feedback on NHS services they have received. It asks "Overall, how was your experience of our service?" with responses ranging from very good to very poor. Patients can also leave comments exp...
read morePager Redirect
Last updated on Tuesday, August 20, 2024
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