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Wirral University Hospital NHS Foundation Trust

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CQC inspection finds areas of good practice

Last updated on Friday, October 24, 2025

A Care Quality Commission (CQC) inspection of Wirral University Teaching Hospital Trust found areas of good practice in Medical Care, and Urgent and Emergency Care services at Arrowe Park Hospital. Medical Care has been rated as ‘Good’ by inspectors in the ‘Effective’, ‘Caring’ and ‘Well-led’ do...

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Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (26)     Surveys (3)     kiosks (1)     FFT (4)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (25)     Patient Experience Strategy (29)    

Post Registration Application Process

Last updated on Wednesday, February 6, 2019

Module Application 2019Applying for funding to support the upskilling within your role The module application process has changed, Discuss with your line manager and identify the learning as part of your annual individual review. Please refer to the Trust HR & OD Education Policy If your...

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Tag:   post (2)     registration (3)     NMC (2)     CPD (2)    

Results of the Friends and Family Test Cards

Last updated on Tuesday, March 12, 2024

What is Friends and Family Test (FFT)? The FFT is a quick anonymous survey that allows patients to give feedback on NHS services they have received. It asks "Overall, how was your experience of our service?" with responses ranging from very good to very poor. Patients can also leave comments exp...

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Governance

Last updated on Wednesday, December 24, 2025

Governance is all about how an organisation is directed, controlled and held to account. Good governance ensures that effective structures, systems, policies and procedures are in place to ensure that the organisation is working for the benefit of all and to the highest standards. In the case o...

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Tag:   governance (3)     performance (2)     structure (4)     management (3)