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Wirral University Hospital NHS Foundation Trust

Welcome Promise Group

Welcome Promise

"Being made to feel at ease and reassured"


Are You Passionate About Making a Difference?

At Wirral University Teaching Hospital (WUTH), we understand the importance of creating a warm and welcoming environment for our patients, visitors, carers, and staff members. That's why we have established the Welcome Group, a dedicated team committed to ensuring that everyone who steps through our doors feels at ease and reassured.

If you share our passion for providing exceptional care and a positive experience, we invite you to join this dynamic group. Together, we can help to make an impact on the experience of those who seek our services.

The Welcome Group:

The Welcome Group is dedicated to fostering a culture of compassion and understanding. We believe that by addressing the concerns and anxieties of our patients and their loved ones, we can create an atmosphere of trust and comfort, ultimately enhancing the overall quality of care.

This group consists of patients, caregivers, WUTH staff from various levels and job titles, HealthWatch Wirral, representatives from the Third-Party Sectors, as well as members of faith and spiritual communities.

Our Initiatives:

Orientation Videos: To alleviate the unfamiliarity of a hospital setting, we have developed informative orientation videos that provide a virtual tour and introduce our facilities, services, and friendly staff.

Ward Folders for Adult Inpatients: We understand that navigating a hospital can be overwhelming. That's why we have created comprehensive ward folders, designed to provide patients with all the essential information they need during their stay.

Signage Improvements: Clear and intuitive signage is crucial for ensuring a smooth and stress-free experience. The Welcome Group regularly reviews and updates the signage throughout our hospitals to ensure that everyone can easily find their way.

Your Feedback Matters

At WUTH, we value your input and believe that your feedback is the driving force behind our initiatives. Any comments or suggestions related to feeling at ease or reassured during your visit are carefully reviewed by the Welcome Group. We identify trends and actively seek ways to enhance the overall experience for everyone.

Meet Our Chair - Dylan Edwards

Leading the Welcome Group is Dylan Edwards, a dedicated professional who believes that a welcoming and reassuring environment is essential for promoting healing and well-being. With a deep commitment to patient-centred care, Dylan is passionate about ensuring that WUTH remains a place where compassion and empathy are at the forefront of everything we do.

Join Our Mission

If you are passionate about making a positive impact and creating a supportive environment for our patients, visitors, carers, and staff, we invite you to join the Welcome Group. Together, we can continue to build a culture of warmth, understanding, and excellence at Wirral University Teaching Hospital.


To learn more or to get involved, please contact us.