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Wirral University Hospital NHS Foundation Trust

Welcome Workstreams

Welcome Promise Group Workstreams:

Orientation Films

Orientation films, also called patient education videos or welcome videos, are short informative films made by WUTH. These films help patients, carers and their families get ready for their hospital stay or medical procedure. We make these films for a few important reasons:

  1. To ease worries: Hospitals can be scary and unfamiliar places for many patients, especially those having a procedure for the first time. Orientation films give a friendly introduction to the hospital, its facilities, and the healthcare staff. This helps patients feel less anxious and worried.
  2. To help patients feel familiar: These films show the department/ward layout, departments, facilities, and services available to patients. By helping patients understand their surroundings and what to expect, orientation films can make them feel more comfortable during their stay.
  3. To set expectations: Orientation films often explain the hospital's rules, procedures, and how things work. This helps patients and their families understand how the hospital operates and what is expected of them during their stay.
  4. To provide education: As well as helping patients feel familiar with the hospital, these films can teach them about their medical condition, treatment, and care instructions after leaving the hospital. This can help patients better understand and follow their treatment plan.

We have made orientation films because patients have asked for them and because the hospitals want to improve the patient experience. We know that well-informed and prepared patients tend to have better outcomes and are more satisfied with their care.

See more about this workstream here


Ward Folders

Based on what patients have told the Patient Experience Strategy, we're bringing back Ward folders for adult inpatient wards at WUTH to help our patients, visitors, and carers. 

Phase 1 of the Ward folders will be launched soon!

These folders are packed with useful info to help you feel more relaxed and secure during your stay. Inside, you'll find:

  • Your Care: Learn how to keep yourself safe and well during your stay.
  • The Ward: Get to know the layout of the ward, the skills of the staff looking after you, and the everyday routines.
  • Hospital information: Find out about visiting times, meal schedules, how to get on the Wi-Fi, and more.
  • Getting Ready to Go Home: Learn about what happens when it's time for you to leave and what support services are there for you.

See more about this workstream here.

See the online Ward Folder here


WUTH often hold wayfinding events to get feedback and suggestions from patients, visitors, carers and staff members. The main goal of these events is to improve the hospital's signs and directions to help people find their way around. These events are important for a few key reasons:

1. Finding navigation problems: Wayfinding events allow hospitals to directly see and understand the challenges people face when trying to get around their buildings. Participants can point out confusing or unclear signs, poorly marked entrances, or areas that lack enough directions.

2. Getting user views: By involving patients, visitors and staff in wayfinding events, hospitals can get valuable insights from the people who actually use and move around their facilities regularly. This user-focused approach helps hospitals understand the real-life navigation experiences and issues, which may be different from what the hospital planners or managers assume.

3. Testing new solutions: These events let hospitals test new sign designs or wayfinding ideas. Participants can give feedback on how clear, easy to understand and user-friendly the new signs or directions are. This allows hospitals to improve these solutions before using them everywhere.

4. Improving accessibility: By including people with different abilities and needs, like those with visual or mobility difficulties, wayfinding events can help hospitals identify and fix accessibility issues with their signs and directions, making sure their facilities are inclusive for all.

5. Enhancing patient experience: Good wayfinding systems with clear signs can greatly improve the patient experience by reducing stress, frustration and anxiety when trying to get around a hospital. By addressing navigation issues identified at these events, hospitals can create a more welcoming and user-friendly atmosphere, improving patient satisfaction.

6. Increasing efficiency: Clear, easy-to-understand signs also benefit hospital staff. When patients and visitors can easily find their way, it reduces the need for staff assistance, allowing them to focus on their main duties more efficiently.

By holding wayfinding events and using the feedback from patients, visitors, carers and staff, we can make informed decisions about updating our signs and directions.

This collaborative approach helps ensure the new wayfinding solutions are practical, user-friendly and effectively address the real navigation challenges people face.

See more about this workstream here