Results for: "what systems are used by the service to record/document complaints and outcomes of complaints"
440 pages found in the Patients and Visitors website ... Showing 440 pages.
Page results
Blood sciences
Last updated on Friday, October 11, 2024
The Department of Blood Sciences provides laboratory services throughout Wirral and is primarily based at Arrowe Park Hospital with a satellite laboratory located within the Clatterbridge Centre for Oncology. We process over 2.5 million tests each year. These are mainly blood samples but other s...
read moreFriends and Family Test Cards
Last updated on Thursday, March 14, 2024
What is an FFT card? WUTH asks our patients to fill out a Friends and Family Test (FFT) card. This short survey helps the hospital improve care. On the card, you answer one main question: Overall, how was your experience of our service? Demographic Questions The card also asks some questio...
read morePain management programme
Last updated on Monday, June 2, 2025
What does the pain management programme involve? Our group pain management program takes place over several weeks, with patients expected to attend on two days a week. The programme includes input from different members of our team, including physiotherapy, psychology, occupational therapy and ph...
read moreSignage
Last updated on Thursday, February 6, 2025
As part of the Patient Experience Strategy Welcome Promise vision ‘being made to feel at ease and re-assured’, one of the initial work streams identified by the Welcome Promise Group was to carry out a review of the existing Trust site maps available for patients. This was to ensure from a patien...
read morePeople in Cheshire and Merseyside reminded about healthcare options ahead of August bank holiday
Last updated on Friday, August 16, 2024
With the August bank holiday fast approaching, people in Cheshire and Merseyside are being reminded to plan ahead by ordering any repeat prescriptions they may need and knowing what to do if they, or a family member becomes unwell. The NHS is advising that repeat prescriptions should be ordered...
read moreWUTH Marks World Cancer Day on 4 Feb
Last updated on Tuesday, February 4, 2025
Wirral University Teaching Hospital (WUTH) marked World Cancer Day 2025 on 4th February, highlighting the vital work of its Macmillan Cancer Information and Support Service (MCISS). This year’s global theme, United by Unique, emphasises the importance of personalised, people-centred care—an appr...
read moreLearning Disability and Autism
Last updated on Monday, June 23, 2025
Do you have a patient with learning disabilities who is coming into the Arrowe Park Hospital or Clatterbridge Hospital? Learning Disability and Autism Nurse Welcome to Wirral University Teaching Hospital's Learning Disabilities and Autism Team page. Here you will find out about how our service...
read moreChanges to National Core Content as of 1st July 2025
Last updated on Tuesday, October 7, 2025
The National Knowledge and Library Services team at NHS England funds subscriptions to a collection of digital knowledge resources that is free at the point of use for all staff and learners across the NHS in England. This collection includes databases (such as Medline, CINAHL and Embase), e-jour...
read more