Help Us Improve Care Together
Improvement For All
Help Us Improve Care Together
At Wirral University Teaching Hospital (WUTH), we are committed to continually improving the care and services we provide.
Improvement For All is our approach to making healthcare better by listening to the people who matter most, our patients, carers, families and communities.
Your experiences can help us understand what is working well and where we can do better. By sharing your views and ideas, you can help shape future services and improve care for others.
Why Your Involvement Matters
- Improve patient experience and outcomes
- Make services simpler and easier to use
- Improve communication and information for patients and carers
- Design services around what matters most to patients
- Create safer, more effective care
Every piece of feedback, whether positive or negative, helps us learn and improve.
Ways You Can Get Involved
There are many ways to help us improve our services:
Share Your Experience
Tell us about your experience as a patient or carer. What worked well? What could have been better?
Review Patient Information
Help us make sure our letters, leaflets and information are easy to understand and meet patients' needs.
Join Improvement Projects
Work alongside staff and other patients to develop ideas and improvements for services.
Attend Patient Feedback Sessions
Take part in informal discussions, either online or in person, to share your views and help shape future care.
Register Your Interest
If you would like to be involved in future improvement work, we'd love to hear from you.
📧 wuth.improvementteam@nhs.net
Current Improvement Projects
Emergency Department
Help Us Improve Emergency Care
We know that visiting the Emergency Department can be stressful. We are working to improve the experience for patients and families from arrival through to discharge.
How You Can Help
- Share your experience of attending the Emergency Department
- Tell us what worked well and what could be improved
- Join a patient feedback session
- Help us develop ideas to improve waiting, communication and patient experience
📧 wuth.improvementteam@nhs.net
Survey: Help Us Improve Your Emergency Department Experience – Fill in form
Improving Patient Flow Through the Hospital
Helping Patients Get to the Right Place at the Right Time
We are working to improve how patients move through the hospital, ensuring they receive the care they need and can return home safely as soon as they are ready.
How You Can Help
- Share your experience of admission, transfer or discharge
- Tell us what helped and what created challenges
- Review patient information relating to discharge and support at home
- Join workshops to help us design better processes
📧 wuth.improvementteam@nhs.net
Survey: Improving Patient Flow Through the Hospital Patient and Carer Feedback Survey – Fill in form
Pressure Ulcer Prevention
Help Us Improve Pressure Ulcer Prevention
We are working to reduce pressure ulcers and improve patient safety across our wards.
Patients and carers often notice things that healthcare professionals may not, making your views extremely valuable.
How You Can Help
- Share your experiences of pressure ulcer prevention and care
- Review patient information and educational materials
- Join feedback sessions to help improve how we support patients and carers
- Suggest ways we can make advice easier to understand
📧 wuth.improvementteam@nhs.net
What You Can Do
The SSKIN approach helps reduce the risk of pressure ulcers:
- Surface – Is the mattress or cushion right for your needs?
- Skin Inspection – Check skin regularly, especially over bony areas.
- Keep Moving – Change position regularly and ask for help if needed.
- Incontinence – Keep skin clean and dry.
- Nutrition and Hydration – Eating and drinking well helps keep skin healthy.
If you are concerned about your skin or need help changing position, please speak to a member of staff.
Survey: Pressure Ulcer Prevention Patient and Carer Feedback Survey – Fill in form
Surgery and Theatres
Help Us Improve the Surgical Experience
We want every patient to have the best possible experience before, during and after surgery.
Your feedback helps us understand what it feels like to be a patient and identify ways we can improve.
How You Can Help
- Share your experience of planning for and undergoing surgery
- Tell us whether information and instructions were clear
- Review patient leaflets and information
- Join patient feedback sessions and improvement groups
- Suggest ideas to make the surgical journey easier for patients and families
Topics We Would Like Feedback On
- Preparing for surgery
- Information provided before your procedure
- Pre-operative telephone calls
- Communication from our teams
- Your overall experience
📧 wuth.improvementteam@nhs.net
Our Promise to You
Taking part is entirely voluntary.
- Your care will never be affected by whether you choose to participate
- Feedback can be provided anonymously
- We will treat your views with respect
- Your experiences will help us improve services for future patients and carers
Together We Can Improve Care
Your experience matters. By sharing your views and ideas, you can help us make a real difference to the care we provide across Wirral University Teaching Hospital.
📧 wuth.improvementteam@nhs.net