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Wirral University Hospital NHS Foundation Trust

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Amala Johnson, Registered Nurse

Last updated on Saturday, May 11, 2024

Amala Johnson came to WUTH from Kerala, India to work on the Surgical Emergency Unit (SEU) in 2022. She said: “I knew I wanted to go abroad to work, to experience a different culture, and my cousin was already working as an NHS nurse in the UK, so that helped me make my choice about where to g...

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Friends and Family Test

Last updated on Thursday, June 21, 2018

To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detracto...

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Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (27)     Surveys (3)     kiosks (1)     FFT (5)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (26)     Patient Experience Strategy (29)    

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