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Wirral University Hospital NHS Foundation Trust

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Friends and Family Test

Last updated on Thursday, June 21, 2018

To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detracto...

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Is pain all in my head?

Last updated on Wednesday, June 4, 2025

Well, yes it is, but not in the way that perhaps you feel it is. All pain responses involve the brain and central nervous system. The brain takes in lots of information, including information sent from all over our body, and works out how to respond. Pain is a response our brain generates to sign...

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Safety Thermometer

Last updated on Thursday, April 19, 2018

On one day each month we check to see how many of our patients suffered harm whilst in our care. We call this the safety thermometer. The safety thermometer looks at four harms, in particular: pressure ulcers, falls, blood clots and urine infections for those patients who have a urinary catheter...

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Tag:   safety (4)     thermometer (1)     care (24)     safe (6)     patient safety (2)    

Amala Johnson, Registered Nurse

Last updated on Saturday, May 11, 2024

Amala Johnson came to WUTH from Kerala, India to work on the Surgical Emergency Unit (SEU) in 2022. She said: “I knew I wanted to go abroad to work, to experience a different culture, and my cousin was already working as an NHS nurse in the UK, so that helped me make my choice about where to go....

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Kind Words

Last updated on Monday, April 9, 2018

"Thank you so much for all your help.  Without you we would be totally lost.  Cannot tell you how much we appreciate all your help with the practicalities of looking after ourselves and our wonderful, but fragile Ophelia.  It is the kindest and most helpful gestures which are normally taken for g...

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Tag:   feedback (28)     recommendations (1)     report (1)     thank (1)     thank you (1)     thanks (1)    

Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (28)     Surveys (3)     kiosks (1)     FFT (4)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (24)     Patient Experience Strategy (29)    

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