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Wirral University Hospital NHS Foundation Trust

Wirral Ways

Who are we?

We are a free and confidential drug and alcohol service for adults, young adults, families, carers and affected others across the Wirral. We provide a non-judgemental service, with qualified, experienced staff and volunteers who offer support in health and wellbeing and substance misuse. We can talk to you in several supportive environments, all which have a friendly atmosphere, and provide you with information to help you reduce your substance misuse or to become abstinent.

We are part of Change Grow Live, a health and social care charity which provides a range of treatment, recovery and support services for those who have concerns about their drug or alcohol use.

Our goal is to support service users to achieve and maintain their own vision of recovery. We believe that anyone can change their life direction and live life to its full potential. We have a variety of community hubs where our teams are based. We also deliver services out of GP practices and community centres.

Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential. The vision we're working towards is to develop, deliver and share a whole person approach that changes society.

We’re here to help people achieve their goals, to be the best that they can be and to help change society for the better. This is true whether it’s the people who use our services, our staff or our volunteers. We can’t control everything that affects the people who use our services. However, we are in control of what we do, how we behave and where we focus our expertise, resources and energy.

Our aim is to work together to challenge stigma and oppression. We want our charity to be a place where our staff and people who use our services are respected and engaged. Ultimately, we want to make life safer, easier and better for as many people as we can. Further information can always be found on our website, www.changegrowlive.org/wirral-ways

Our Services

Substance misuse services

We work with individuals and families affected by drugs and/or alcohol, who wish to stop or reduce their substance misuse and achieve recovery within their local community.

Criminal justice services

We provide therapeutic and treatment services within prisons and the community for people who have been involved with criminal justice services.

Accommodation & homelessness

We work with people who are homeless or at risk of homelessness to support them to find accommodation and live independently.

Clinical services

We work in partnership with GPs in community settings to administer and manage therapeutic drug treatment for people who need support to overcome addiction.


We provide intensive support for families with complex needs around parenting and antisocial behaviour. We also deliver services for families affected by domestic abuse.

Support groups

We provide a range of support groups for those overcoming addiction. We work with a range of Mutual Aid Partners such as Alcoholics Anonymous, Narcotics Anonymous, Cocaine Anonymous, Recovery Works and many others to delivery support in a group setting.


How we work

Recovery lies at the heart of everything we do. We encourage our service users to plan their own journeys and to rebuild positive social networks and recovery communities. This helps them to develop their confidence and social skills and maintain commitment to change.


Getting referred

Accessing our services is simple and easy. You do not need to be referred to Wirral Ways by a GP, medical professional or another organisation but, this does happen. Service Users can refer themselves into Wirral Ways by:

  • Completing our online referral form (https://www.changegrowlive.org/wirral-ways-to-recovery/referrals)
  • Completing a telephone referral by calling 0151 556 1335
  • Completing an in-person referral by attending any of our hubs


All Hubs

Monday 9am – 5pm

Tuesday 9am – 5pm (Birkenhead Hub is open until 8pm)

Wednesday 9am – 5pm

Thursday 9am – 5pm

Friday 9am – 5pm

Saturday Closed

Sunday Closed


Birkenhead Hub

84 Market Street



CH41 6HB


Wallasey Hub

151-153 Brighton Street



H44 8DU


Nightingales Hub & Recovery Café

88-90 Argyle St



CH41 6AG


Get In Touch


0151 556 1335

@WirralWays_CGL (Facebook, Instagram, Twitter, YouTube, LinkedIn)