Good morning, This is our updated website. We are still working on it. Your feedback will help us improve it.
[Skip to Content]
Wirral University Hospital NHS Foundation Trust

Site Search

Compliments and Concerns

Patient Experience

All feedback from our patients is useful to us. We want to continue to improve our services, and so knowing what you think of WUTH is really important to us. Maybe you’ve experienced really fantastic care or have some thoughts on how we might improve.

The Patient Experience Team helps the Trust to develop its services by collecting and channelling feedback from patients, carers and visitors.

To contact the team:

  • Call:0800 432 0251 (Monday to Friday, 09:00 to 16:00 hours)
  • Emailwuth.patientexperience@nhs.net
  • Write:Patient Experience Team, Wirral University Teaching Hospital NHS Trust, Arrowe Park Road, Upton, Wirral CH49 5PE

Unfortunately, due to the ongoing COVID-19 pandemic, and as part of the visiting and social distancing restrictions currently in place, it is not at present possible to attend our Patient Experience Hub to meet our Patient Experience Team face-to-face.

Patient Focus Group

If you would like to join our Patient Focus Group please read our leaflet ‘Talk to Us About Your Patient Experience’ at the bottom of this page.

Healthwatch Wirral

You might prefer to talk to someone independent. HealthWatch Wirral can offer free advice and support to anyone. They can be contacted on 0151 230 8957 or email info@healthwatchwirral.co.uk. To visit the HealthWatch Wirral website click on the link in the left menu.

Further options

You can leave a review on the NHS.UK or Care Opinion websites. Please see the links in the menu on the left. We always endeavour to respond to these reviews as soon as possible.

You can also get in touch with us on social media by searching for WUTHnhs on Facebook and Twitter.

Making a complaint

Anyone who is receiving care or treatment at WUTH can make a complaint. Sometimes you might just want to raise a concern with us rather than make a formal complaint. With your permission, a relative, friend or carer can make a complaint, or raise concerns, on your behalf.

In the first instance you can raise your concerns with someone providing your care. Most concerns can usually be resolved immediately by the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what happened and they will do their best to put things right as quickly as possible. You can also contact our Patient Experience Team or our Family Support Services Team (see ‘Related Links’).

If you would like to find out how to make a complaint, please read our leaflet ’How to Raise a Concern or Complaint’ at the bottom of this page.

Incidentally, there’s an empty ‘Compliments and Concerns’ dropdown at the bottom of the page that needs removing. I’d suggest combining this with the ‘Making a complaint’ dropdown, and renaming to ‘How to raise a concern or complaint’ – linking then to the PDF leaflet entitled the same.

The ‘Support and Advice’ page (https://www.wuth.nhs.uk/choose-us/for-care/support-and-advice/) also needs changing to:

The Patient Experience Hub is located on the ground floor lift area.

This initiative has been supported by HealthWatch Wirral, and HealthWatch staff are available to provide information and signposting opportunities about services available throughout Wirral.

Unfortunately, due to the ongoing COVID-19 pandemic, and as part of the visiting and social distancing restrictions currently in place, it is not at present possible to attend our Patient Experience Hub to meet our Patient Experience Team face-to-face.

 

 

 

 

  • Compliments and Concerns arrow icon
    • Patient Experience arrow icon
      • Patient Experience leaflet Modified: 03/06/2019 5:27PM | Download:
    • Making a complaint arrow icon
      • Making a complaint leaflet Modified: 27/12/2019 1:28PM | Download: