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Wirral University Hospital NHS Foundation Trust

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Compliments and Concerns

Patient Experience

All feedback from our patients is useful to us. We want to continue to improve our services, and knowing what you think of WUTH is really important to us. Maybe you've experienced really fantastic care or have some thoughts on how we might improve.

The Patient Experience Team helps the Trust develop its services by collecting and channeling feedback from patients, carers and visitors.

To contact the team:

  • Call: 0800 432 0251
  • Email:
  • Write: Patient Experience Team, Wirral University Teaching Hospital NHS Trust, Arrowe Park Road, Upton, Wirral CH49 5PE
  • Visit: The Patient Experience Hub at Arrowe Park Hospital is open between 9am and 4pm, Mondays to Fridays. For more information about the Hub click on the left menu.

Patient Focus Group

If you would like to join our Patient Focus Group please read our leaflet Talk To Us About Your Patient Experience at the bottom of this page.

Matron’s Helpline

We have a Matron’s Helpline for patients and visitors to speak to a senior member of nursing staff regarding any questions or concerns they may have. The Helpline is available 24/7 on 07826 858846.

Further options

You can leave a review on the NHS.UK or Care Opinion websites. Please see the links in the menu on the left. We always endeavour to respond to these reviews as soon as possible.

You can also get in touch with us on social media by searching for WUTHnhs on Facebook and Twitter.


Making a complaint 

Anyone who is receiving care or treatment at WUTH can make a complaint. Sometimes you might just want to raise a concern with us rather than make a formal complaint. With your permission, a relative, friend or carer can make a complaint, or raise concerns, on your behalf.

In the first instance you can raise your concerns with someone providing your care. Most concerns can usually be resolved immediately with the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what has happened and they will do their best to put things right as quickly as possible. You can also contact our Matron’s Helpline.

If you would like to find out how to make a complaint, please read our leaflet How to Raise a Concern or Complaint at the bottom of this page.


Healthwatch Wirral

You might prefer to talk to someone independent. HealthWatch Wirral can offer free advice and support to anyone. They can be contacted on 0151 230 8957 or email To visit the HealthWatch Wirral website click on the link in the left menu.


  • Compliments and Concerns
    • Patient Experience
      • Patient Experience leaflet Modified: 03/06/2019 5:27PM | Download:
    • Making a complaint
      • Making a complaint leaflet Modified: 27/12/2019 1:28PM | Download: