Compliments and Concerns
Our staff aim to provide a high standard of care, however we realise that there may be times when we do not always get things right.
We welcome comments and suggestions about how our service can be improved for you and others. If you have a problem with our service, or can suggest ways that we can improve your experience at our hospital, please tell us.
Most concerns can usually be resolved immediately with the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what has happened and they will do their best to put things right as quickly as possible.
If you want to talk to someone not directly involved in your care, you can write to the Patient Relations Team or contact them by email at firstname.lastname@example.org or telephone on 0800 432 0251. The team can provide help or advice on how to make a complaint or to discuss your concerns
If we are unable to resolve your concern, and you wish to make a formal complaint, then you should do as quickly as possible, normally within 12 months of the event.
In this event you should put your concerns in writing and send them to the Chief Executive of the Trust:
Wirral University Teaching Hospital NHS Foundation Trust
Arrowe Park Road
Anyone who is receiving or who has received NHS treatment or services can complain. If you are unable to complain yourself then someone else, usually a relative or close friend may complain on your behalf with your consent.
The independent complaints advocacy service, Merseyside and Cheshire Healthwatch Advocacy, can offer free advice and support to anyone making a complaint. They can be contacted on 0151 298 3267 or email: Merseysideandcheshire@healthwatchadvocacy.co.uk
Listening Acting Improving - Complaints Leaflet