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Wirral University Hospital NHS Foundation Trust

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Compliments and Concerns

Our staff aim to provide a high standard of care, however we realise that there may be times when we do not always get things right.

We welcome comments and suggestions about how our service can be improved for you and others. If you have a problem with our service, or can suggest ways that we can improve your experience at our hospital, please tell us.

Who can complain or raise concerns?

Anyone who is receiving care or treatment at WUTH can make a complaint. Sometimes you might just want to raise a concern with us rather than make a formal complaint. With your permission, a relative, friend or carer can make a complaint, or raise concerns, on your behalf.

How do I make a complaint?

In the first instance you can raise your concerns with someone providing your care. Most concerns can usually be resolved immediately with the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what has happened and they will do their best to put things right as quickly as possible.

You contact a member of the Patient Relations Team, who can provide help or advice on how to make a complaint or to discuss your concerns. The team may be contacted by telephone one 0800 432 0251, or by email on                        wih-tr.patientrelations@nhs.net, or in writing at:

 

Patient Relations Team

Wirral University Teaching Hospital NHS Foundation Trust

Arrowe Park Road

Upton

Wirral

CH49 5PE

 

Can someone help me to make a complaint?

You might prefer to talk to someone independent. Healthwatch Wirral can offer free advice and support to anyone making a complaint. They can be contacted on 0151 230 8957 or email info@healthwatchwirral.co.uk.