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Wirral University Hospital NHS Foundation Trust

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CQC report into urgent and emergency services at WUTH

Wirral University Teaching Hospital has today (Thursday) welcomed a report by the Care Quality Commission (CQC) following an updated inspection of urgent and emergency services at Arrowe Park Hospital.

The report (which was released under embargo on Wednesday 22nd May) followed an unannounced inspection in March this year looking specifically at urgent and emergency services.

While the report does not affect the overall rating of ‘Requires Improvement’, which was given following a full inspection last year, it encouragingly notes some positive improvements.

  • Inspectors found staff and leadership were largely working well together to improve the care being delivered and drive the service’s overall performance forward.
  • Inspectors found most staff were working efficiently with each other, and other healthcare providers, to minimise disruption to patients and were proactive in seeking better ways to improve care to patients with complex needs.
  • Senior management were present in the service during peak times and staff spoke positively about their leadership, stating they were approachable and ready to actively support staff.
  • Inspectors found that staff were happier and that the organisation had worked well to improve the working culture and overall engagement in the service, despite months of significant pressure.

Speaking about the report, Janelle Holmes, Chief Executive said:

“We thank the CQC for their recent inspection of our emergency services here in Wirral and welcome the report. It is pleasing that inspectors reported notable improvements to our staff and leadership teams, and that this was resulting in a better experience for many of our patients.

“Our Emergency Department is a very busy part of the hospital and we thank our staff who continue to work tirelessly to provide the best possible care for patients. Rapid progress is being made in our improvement work and we recognise that we still have work to do.

“We acknowledge the areas of concern [noted in the findings] and have a number of initiatives in place to address these issues. We look forward to the next visit by the CQC so inspectors can see the further improvements we have made.”

Some of the concerns raised by the CQC team included the length of time it took for patients to be assessed and triaged, how some patients were having longer waits on corridors within the Emergency Department and how quickly patients were admitted into a hospital bed.

Since their visit, there have been significant improvements made in the areas mentioned above. There has been an increase of the Emergency Department capacity by 12 spaces which has greatly reduced the use of corridors when pressures in patient numbers increases.

A vast amount of work has also taken place to improve triage and ambulance handover times. It is pleasing to say that both of these are now meeting the national standard.

To view the full CQC report visit: