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Wirral University Hospital NHS Foundation Trust

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You Said We Did

Your Library and Knowledge Service welcomes your feedback, actively considers it and implements enhancements based on your feedback, whenever practicable.

Here are some recent “You Said, We Did” actioned items. 

You Said

We Did

The library was sometimes noisy

We bought ear defenders and noise cancelling headphones and mad them available from the library desk so that you could work with minimum distraction

You didn’t want to pay fines any more

We stopped charging them and you are only charged if you fail to return an item.

You said you needed to be able to access your University email systems and other email providers in order to support your learning, development and practice

Your LKS worked with Informatics to ensure that all of the open access computers in the McArdle Library now allow access to University email systems and other email providers in a safe manner. This only works when logged on using the credentials beside the PC, not when logged an as yourself.

 

The library staff computers were slow

We bid for money from Health Education England to upgrade LKS staff PCs and purchase laptops to enhance our ability to provide you with services, support and training

You have suggested some new items that you would like to see added to Library stock

We bid for money from Health Education England to buy more books

Patients using the Reminiscence Boxes would like more

We bid for money from Health Education England to​ buy more Reminiscence box contents

You wanted to bo issue, return and renew items during unstaffed times

We bid for and installed a new self service unit which allows the issuing, renewal and return of library items 24/7

The machine is conveniently located by the library counter

Ask library staff if you would like a demonstration

You wanted to find the Library IT Suite easily

We bid for and now use colourful and fully customisable signage which is used to signpost training in the IT Suite

You wanted to access UpTodate & Dynamed Plus (clinical decision making support resources) on mobile devices. This previously was not allowed due to licencing restrictions

We have upgraded the licenses to allow access to these resources for Trust staff and students on placement on mobile devices. 

You asked us for information on research generated by Trust employees, and where this was published

We set up a blog highlighting and disseminating the Trust research output which is indexed via PubMed, Medline or EMBASE.

You asked for the ability to submit Inter Library Loan requests from outside the Trust

We developed a web based Inter Library Loan request form that can be used from anywhere and is compliant with copyright legislation.

You said you needed to listen to the sound on PCs to undertake staff development

We advertised the headphones that we supply for this purpose, so that you can hear the sound without disturbing other library users

You said you needed access to library forms outside of staffed times

We located library registration. Interlibrary Loan and Evidence Alerts registration forms outside the library door and enabled you to submit the forms via the Book return box for prompt processing at the next available staffed time.

In addition to having all forms available via the website we located library registration. Interlibrary Loan and Evidence Alerts registration forms outside the library door and enabled you to submit the forms via the Book return box for prompt processing at the next available staffed time.

You said you wanted to know what the Library did with deposits which were unclaimed

We adjusted the wording of the email which goes out to all library users when their accounts are due to expire which explains that deposits which are not reclaimed become part of library funds and are used to enhance our services and support.