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Wirral University Hospital NHS Foundation Trust

FAQs

Please see answers to some of our Frequently Asked Questions below!

Who can use the library?

The library is available for use by staff and students on placement at Wirral University Teaching Hospital (WUTH) and Wirral Community Health Care Trust (WCHCT).

If you are employed by another NHS Trust in the Cheshire and Merseyside region you may be eligible for limited access via the Cheshire and Merseyside Healthcare Libraries Access Agreement. Please contact us for further details.

 

How do I join the library?

You can join the library by speaking to a team member on the library front desk. The desk is staffed from Monday to Friday, 9am - 5pm. 

When joining the library an account will be created and you will be given a barcode which is stuck to the back of your staff or student card. This barcode can then be used on the self service machine, allowing you to borrow or return books.

You will also be offered 'Finding the Evidence' training and the option to create an 'Open Athens' account, allowing access to online resources.  

Do I need a library card?

If you have a WUTH ID card this will act as your library card. When you have had an account setup the team will apply a barcode to the back of your staff card. This will allow you to use the self service machine to check out and return items.

Your WUTH ID card will also act as your 24/7 access card and can be scanned on the library main door. 

If you are a WCHCT staff or student please speak to a member of staff (between 09:00-17:00 Monday-Friday) to organise library access outside staffed hours. We will provide you with a separate WUTH Library card

How do I find the library?

The Library can be found on the first floor of the Education Centre at Arrowe Park Hospital. If you use the entrance to the left of the Fracture Clinic, go up one floor and head right you'll find us!

What can I use in the library?

We have physical resources available such as textbooks and journals, as well as a fiction collection and a wellbeing collection.

We also have a bookable IT suite that can currently sit 9 people at PCs, a silent study with 8 PCs, a group study area and 4 PCs in the general library. You will also be able to user our Read and Relax area, a comfy spot set aside for reading and relaxation. 

When can I use the library?

The library is staffed 9am - 5pm, Monday to Friday.

We also operate 24/7 access to the library though this differs between users;

WUTH Staff and Students - You can use your WUTH card on the library door to access the library 24/7

WCHCT Staff and Students - You will need to have a library access card issued to you before you can access the library 24/7. This can be done by request on the library desk during staffed hours. 

What items can I borrow and for how long?

There are a number of items that can be borrowed from the library. We offer:

Physical Books and Journals

Standard loan copies can be loaned for 4 weeks, short loan copies 1 week. 

You can borrow these by bringing them to the library front desk, (staffed Monday to Friday, 9:00am - 5:00pm) of by using the self service machine. 

To loan books on self service;

  • Press ‘Borrow’         
  • Scan the Barcode on back of your card 
  • Place your books in the black square one at a time.
  • When all are scanned check the due dates then press the green ‘Done’
  • Remember to print a receipt (just in case!) 
  • See the example video below!

Laptops

These are available for 24 Hour loan. 

Display Boards

CDs and DVDs. 

 

WUTH and WCHCT Staff can borrow up to 12 items whilst students on placement can borrow up to 5 items.  

How do I renew or return my library items?

You can renew items in person, by telephone or by e-mail, up to a maximum of three times, provided no other user has requested the items you have on loan.
When your item has been renewed the maximum number of times, it must be physically returned to the library. An item can then be re-issued to you when it has been seen by library staff.
You may not renew an item which has been reserved by another user. If you fail to return a reserved item on a ‘Standard Loan’ of 4 weeks within 10 days of its’ due date, you will be charged £10.00. If you fail to return an item on a ‘7 day Loan’ within 5 days of its’ due date, you will be charged £10.00. This policy helps us to manage our stock and is beneficial to all library users.

Books can be renewed or returned using the self service machine or by speaking to a member of the team.

To renew items just scan your card, press renew, and put your books in the black square one at a time.

To return books using the self service machine:

  • Press ‘Return’
  • Place your books in the black square one at a time.
  • After you scan a book place it on the trolley to the right of the machine.
  • When all books are returned press the green ‘Done’ and then print a receipt.

 

Can I reserve an Item?

If you find an item you want on the Library Catalogue but it is out on loan, ask the library staff to place a reservation for you, or reserve it yourself using the Library Catalogue. You will be required to set up a password to do this. Please speak to a member of the team to set this up.

I can't access the resource I want, can you get it for me?

If you are having trouble accessing any online resources we will be happy to help to see if we can get you access to these. You can use the form on the Using Your Library and Contact Us page to get in touch. Alternatively please feel free to give us a call on 01516047223 or email us at wuth.lks@nhs.net

If we do not have a copy of the text you are looking for you can also request an Interlibrary Loan. Full details can be found on our Document and Book Supply page. 

 

Do you have any online resources? How do I access them?

We can provide access to a number of online resources such as medical databases, clinical decision making tools and literature collections. Our online access is provided through OpenAthens, if you do not have an OpenAthens account setup please contact our team using the details on the Using Your Library and Contact Us page to request one. 

When you have an OpenAthens account you can browse our full collection on the Online Resources page.

Do you provide any training?

We currently provide the following training which can be tailored to your needs;

Computers for the Terrified - Training provided on computer and software use, this can be tailored to suit your needs! For example focus can be put on powering up and navigating a computer, using programmes such as Outlook or Word, or searching the Internet. 

Finding the Evidence Training - This is training on how to search for evidence on multiple databases using search methods such as PICO, Boolean operators and concept breakdowns. This training can be tailored to a specific research focus to show how specific topics can be searched to return the most relevant results. 

 

We also provide access to resources which can help with the following;

Critical Appraisal Resources - These are a set of checklists and tutorial videos which will show how to critically appraise different types of evidence to ensure quality and relevance.  

How do I request a literature search?

We offer two types of literature search, mediated (where we complete the search for you and provide a set of results) and assisted (where we sit with you and help with your search). 

Please note that we will not be able to complete a search for research that will be graded as part of educational studies, such as for Dissertations.  

You can request a literature search by completing the form on our Literature Search page. 

Can I print, photocopy and scan in the library?

Printing, photocopying and scanning are all available in the library. Instructions on printing and scanning can be found on the printer by the library entrance. 

Printing and photocopying can be done in black and white or colour. Black and white printing is 5p per page and colour printing is 20p per page. 

Scanning documents is free to send a digital copy to your email.

If you have any questions please get in touch. 

Can I use my own device in the library?

You are welcome to use your own device in the library. You can connect your device to the Free WIFI by selecting "NHS WIFI", no password is required.

Please note that you will not be able to print from your own device. To do this please login to one of computers and send your documents to the printer from there. 

Where's the nearest toilet?

The nearest toilet facilities are located by the Reception area of the Education Centre (1st Floor)

Do you have a phone I can use?

A telephone is mounted on the wall to the right of the library entrance. This can call both internally and externally. 

How do I connect to the WIFI?

Free WIFI is available. Select "NHS WIFI" no password is required. Please note this is an unsecured network.

Do you have any PCs or Laptops?

We have a number of PCs that are available for use. 

We have an IT suite which can currently provide PC access for up to 9 people at any one time. We also have 8 PCs in our Silent Study Area, One PC in the group study area and 4 PCs in the general library space. 

Laptops are available for overnight loan (24hrs). Please contact the library directly for more information regarding terms and conditions.

Can I book a study space?

The McArdle Library has a bookable IT Suite with 18 computers and a roof mounted projector. All computers have Microsoft Office software, CD writing software and Internet access. A scanner is also available. Please contact the library directly for more information.

Group Study – we have two spaces that accommodate up to 5 people.  These spaces can be booked between 1pm and 5pm each day.  For more information please email wuth.lks@nhs.net

You can book the IT suite by filling in the form on our Library Facilities page.