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Your Library and Knowledge Service welcomes your feedback, actively considers it and implements enhancements based on your feedback, whenever practicable.

Here are some recent “You Said, We Did” actioned items. 

You Said

We Did

You wanted to be able to issue, return and renew items during unstaffed times

We bid for and installed a new self service unit which allows the issuing, renewal and return of library items 24/7

The machine is conveniently located by the library counter

Ask library staff if you would like a demonstration
You wanted to find the Library IT Suite easily We bid for and now use colourful and fully customisable signage which is used to signpost training in the IT Suite
You wanted to access UpTodate & Dynamed Plus (clinical decision making support resources) on mobile devices. This previously was not allowed due to licencing restrictions We have upgraded the licenses to allow access to these resources for Trust staff and students on placement on mobile devices. 
You asked us for information on research generated by Trust employees, and where this was published We set up a blog highlighting and disseminating the Trust research output which is indexed via PubMed, Medline or EMBASE. http://wuthlibraryresearchandebp.blogspot.co.uk/
You asked for the ability to submit Inter Library Loan requests from outside the Trust We developed a web based Inter Library Loan request form that can be used from anywhere and is compliant with copyright legislation. /patients-and-visitors/services/l/library/document-book-supply/
You said you needed to listen to the sound on PCs to undertake staff development We advertised the headphones that we supply for this purpose, so that you can hear the sound without disturbing other library users
You said you needed access to library forms outside of staffed times We located library registration. Interlibrary Loan and Evidence Alerts registration forms outside the library door and enabled you to submit the forms via the Book return box for prompt processing at the next available staffed time.
You said you wanted to know what the Library did with deposits which were unclaimed We adjusted the wording of the email which goes out to all library users when their accounts are due to expire which explains that deposits which are not reclaimed become part of library funds and are used to enhance our services and support.
#PROUD to care for you