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Frequently asked questions Header Image

How much will it cost?

Charges for Interlibrary Loans (ILLs) vary according to the source; please refer to the table below for charges:

ILL source Photocopies Loans Book Renewals

LIHNN / Library Stock / Online

10p per page Free

Free

University of Liverpool

£4.00 £6.00 £5.00
British Library £10.92 £14.65    

£4.85

We always try where possible to source your ILL as inexpensively as possible. 

Clatterbridge Cancer Centre (CCC) staff do not pay for ILLs since this is covered by a Service Level Agreement. 

How long does it take?

This will also vary according to the source, but on average it takes between 2 – 5 working days. We will notify you if there are any delays or problems with your request.

What if I need an item urgently?
Photocopies that are needed urgently (i.e. in less than a day’s notice) can be obtained by e-mail or fax at a premium rate.

How will I know my ILL has arrived?
When your ILL has arrived the library will contact you by telephone or e-mail using the details you have supplied on your Inter Library Loan request form. If you would prefer us to contact you by an alternative method, please notify library staff when handing in your request form. Items will be held by the ILS for the following time periods:
Books: 2 weeks
Journal articles: 2 months
If any items remain uncollected you will still be charged for ordering the items.

Where do I collect my ILL?
Photocopies/borrowable items 
You will collect your items from the library. Photocopies may be sent out to your work address on request. Please discuss this with library staff. Please note you will have to join the Library if you are borrowing a book.

How long may I keep my ILL?
Photocopies 
Photocopies may be kept by the user. 
Items for loan
Loan periods for books vary depending on the supplying source. When collecting your item ask the library staff or check the date label in the front of the book to confirm the return date.

Can I ask for an ILL to be renewed?
If you need to extend the loan period of an item, ask the library staff. They will contact the relevant library and inform you if a renewal is possible. (This may not always be possible if the item has been requested by another user). They will then confirm the renewal date.

What happens if my ILL is recalled?
If your ILL is recalled you MUST return it immediately to the library from where you collected it. Persistent late returns could jeopardise any future service. Charges for overdue loans will be passed on to you.
The British Library charge £68.75 for administration costs if an item is not returned on time. Any such charges will be passed on to you.

What happens if I lose my ILL?
If you lose the item you have loaned, you will be asked to pay for the replacement cost of the item. Depending on the source, you may be asked to pay additional costs.

The British Library imposes a minimum charge of £137.50 for lost items, and other lending libraries may have a similar charging structure. Any such charges will be passed on to you.

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