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Experience

Friends and Family Test

F&F characters green background

To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detractors - people who would probably not recommend you based on their experience. Passive - people who couldn't really say one way or another. Promoters - people who have had an experience which they would definitely recommend to others. 

The Friends and Family Test requires all patients, after discharge, to be given the opportunity to answer:  How likely are you to recommend our ward to friends and family if they needed similar care or treatment? For more information please visit our Friends and Family Test page.

Results are reported as a recommend rate and a not recommend rate. In August 2017 our scores were:

Inpatients

Recommend Rate

97

NOT Recommend Rate

0

Emergency Department

Recommend Rate

88

NOT Recommend Rate

7

 

 

 

 

Seeking the views of our patients and their relatives/ carers and friends is important to us and we use a variety of methods to do this. Patients are issued an experience questionnaire on discharge entitled “Learning with Patients” detailed below are just some of the latest results:

October - December 2016

Question

Amount of patients responded

%

I was treated with courtesy and respect by:

Doctors (Monday - Friday)

485

98

Doctors (Weekend)

175

94

Nurses (Monday - Friday)

506

97

Nurses (Weekend)

218

97

Allied Health Professionals (Monday - Friday)

193 96

Allied Health Professionals (Weekend)

96 91

I was provided with information that helped me understand my care by:

Doctors (Monday - Friday)

439

93

Doctors (Weekend)

148

85

Nurses (Monday - Friday)

486

96

Nurses (Weekend)

198

94

Allied Health Professionals (Monday - Friday)

170

95

Allied Health Professionals (Weekend)

85

91

I had confidence in the:

Doctors (Monday - Friday)

474

96

Doctors (Weekend)

171

94

Nurses (Monday - Friday)

497

98

Nurses (Weekend)

205

95

Allied Health Professionals (Monday - Friday)

183

96

Allied Health Professionals (Weekend)

95

94

What our patients have said

Ward ITU - The kindness and dedication and care given is so important to recovery and it's all on this ward. The efficiency and knowledge of the doctors saved my daughter.

Feedback from anonymous Friends and Family Exit Card. 

Take a look at our online recognition wall

Safe staffing

All hospitals are required to publish information about the number of nursing and midwifery staff working on each ward, against the numbers of staff planned to be on duty. 

This is part of the NHS response to the Francis report| which called for greater openness and transparency in the health service.

Information about staffing levels is published monthly and staffing boards are updated daily outside of each ward for more information click here: Staffing Webpage   

#PROUD to care for you