- Board of Directors ▼
- Council of Governors
- Freedom of Information
- Key Documents ▼
- Trust Structure
- Vision and Values
- PROUD Awards 2017
- Equality and Diversity ▼
The new communication area provides a central location with a variety of services for visitors, patients and colleagues. It displays a range of important information and will have a quiet room to discuss private or sensitive matters.
It is also the new base of the Patient Relations team, who handle informal concerns, formal complaints and offer advice as well as reassurance. The team also signpost people to appropriate services.
Staff in the hub are able to provide details on the hospital’s daily Matron Surgeries, where patients and families can speak with a Matron. Healthwatch will also be based in the hub and there will be advice sessions available from our Stop Smoking and Substance Misuse Services.
There is a variety of information available for community carers, such as advice for those who care for people with dementia.
Celebrating Success and Recognising our Colleagues
Congratulations to our teams and colleagues who have continued to achieve great success both regionally and nationally:
We launched our #MovingMama campaign, featuring the personal birthing journey of one of our Midwives, Emma Walker. The campaign aims to highlight how staying active during late pregnancy and labour can help increase chances of having a natural birth.
Gaynor Westray, Director of Nursing and Midwifery, has been nominated for the prestigious Cheshire Woman of the Year 2017. Cheshire Woman of the Year recognises the dedication of women within the old boundaries of Cheshire, who have been nominated for their personal courage, outstanding professional achievement or service to the community.
NHS Employers invites you to celebrate the sixth Equality, Diversity and Human Rights Week #EQW2017, which will take place from 15 to 19 May 2017.
Co-ordinated by NHS Employers, #EQW2017 is a national platform for organisations to highlight their work to create a fairer, more inclusive NHS for patients and staff.
Please use this link for the full information
|Equality + Diversity Comments April - March 2017|
|WARD||REF CODE||NORIAKI CODE||COMMENTS||FFT|
|M1||28||E+D NB||My brother received five star treatment whilst on the ward. I would have no hesitation in recommending the ward and will be writing to the matron to have the ward staff nominated for team of the year. A special thank-you to the weekend domestic staff (Mandy and Leanne) nothing was too much trouble when they were serving my brother his meals and drinks, polite and well mannered as well as the rest of the staff.||EL|
|NO WARD||172||S1 E+D||Staff very approachable, patient and attentive couldn't do enough for very disabled mum.||L|
|ENDOSCOPY||261||S1 I1 E+D||Two recent visits to department. 1) Dr. Thuraisingham with daughter. Excellent - could not praise staff highly enough. Nurse (Millie I think) was superb with my daughter who has a range of disabilities including autism. 2) Dr. Walsh. Again fab staff - unfortunately cannot remember name of nurse who did my admission was excellent. All in all cannot praise this department too highly. The paperwork related to my daughters disability was all in place and she received sensitive consideration in the context of her disability. This is the way a hospital visit should be. A***||EL|
|Endoscopy||37||NB E+D||The attention was prompt, friendly and thorough. I felt completely at ease - and being deaf this is not always easy!! Although I am 84 years of age, I felt I mattered! Which was of course, great!||EL|
|Endoscopy||131||E+D||The care and attention given to my daughter during her frequent visits to the Endoscopy Unit was extremely excellent. Every member of staff kind, caring and always spoke to her in an appropriate manner. This was important to me and my family as she has learning disabilities. All the doctors who did the scopes explained everything to her and were very kind, especially the anaesthetist. I would like to thank Dr Flannagan who saw my daughter in A+E in February when she had her bleed. Dr Flannagan was so very kind, considerate and spent time explaining what was happening and what to expect. This meant a great deal to me and my daughter and I will always appreciate this. Thank you all so very much.||EL|
|CADW||541||GE S1 OE E+D||Clatterbridge is a haven of peace. I suffer from Aspergers Syndrome and have hospital phobia, so any hospital stay is for me going to me a traumatic experience. I have two points - firstly I was told I was last on the operating list, having previously been told I would be first. It was a clerical error, I was told, and was quickly rectified, but caused me distress. Secondly, the injection into my hand in the theatre anteroom was very painful and has caused a huge bruise. It was not carefully done, and my comments on how painful it was were disregarded.||L|
|26||233||S1 E+D||Found my stay to be comfortable as possible, as someone who is on the autistic spectrum I worry and panic more than the average person but this caused me no worries of the average person. Once I got my appetite back I enjoyed the food to an extent.||Extremely Likely|
|ENDOSCOPY||73||E+D OE S1||Caring and efficient system which enabled me to cope as I wear hearing aids/glasses and need help when sedated.||EL|
|ENDOSCOPY||83||S1 E+D I1 S1||You are treated with respect at every age, young or old. I was listened to by both nurses and doctors. My concerns were considered and dealt with my treatment was explained in words I could understand. I have had to visit this department a few times in the past and always had good treatment. I would recommend anyone not to be nervous they will put you at ease.||EL|
|27 DME||Exit Card||E+D||Nurses and doctors have respected me and nothing too much trouble. When male workers assisted to toilet they treated me with dignity as I am from an old fashioned family who would normally be seen by females.||EL|
|X Ray||Exit Card||E+D||Relative came for a scan. They are blind and have a learning disability - the staff were very patient and brilliant throughout this invasive procedure.||EL|
|10||Exit Card||E+D||Outstanding help having more than one disability - consideration and help at all times - everyone has been fantastic||EL|
|25||Exit Card||E+D||Ward staff fantastic treatment of our mum who died treated with dignity and respect. Amazing, thank you all so much.||EL|
Transgender Awareness Event held by Mr Tony Griffin 15th May 2017
Mr Griffin came into the Trust on 15th May 2017 to provide some free training on Equality and Diversity with the main focus being on Transgender and Intersex Equality. In addition, the Trust is considering joining the Navajo project, which Mr Griffin provided information on during the session. This was attended by some of our key members within the Trust.